Ingenico Group Canada’s advance replacement service, TotalCARE, offers a rapid response to meet practically any hardware issue. Simply call to report a problem unit and, on the same day, our maintenance technicians will load, test and ship a replacement unit from customer owned dedicated spare pool. You can even customize TotalCARE to meet your specific business needs by adding Help Desk or field maintenance services.
Looking for same-day advance replacement? TotalCARE includes all of the services in StandardCARE, plus overnight advance terminal replacement from customer owned spare devices in our repair center and inbound shipping for defective terminals.
Field TotalCARE builds on the TotalCARE offering with fast, on-the-spot repair or replacement of defective terminals—a must for business-critical resources.